The following terms apply to all deliveries and services that are processed through our online store https://ol-shop.at.
Deviations from these terms require our explicit written confirmation to be valid.
The customer is responsible for the correctness of the order. The order confirmation email is generated automatically and without manual review, therefore, we reserve the right to correct any errors. The customer will be notified about updates on the order status.
- For customers from EU countries prices include VAT with the local VAT rate depending on the delivery address.
- Customers from non-EU countries can order with us at net prices (0% VAT). Any customs duties + VAT that may arise have to be paid by the customer.
We offer international shipping via the Austrian Post, UPS and DPD. Express mail (EMS) service is available on request via Post or UPS.
After shipment, the customer receives a delivery notification email.
We try to process the order as quickly as possible. It is our ambition that orders are processed within 2-3 business days after the order is confirmed. However, due to our wide offer, it is not always possible for us to have all products in stock. This may result in longer lead times. If a product is out of stock, we will inform the customer about the estimated delivery. The customer has the option to cancel the order.
Click & Collect
It is possible to collect ordered items in Vienna (18th district) or at selected orienteering events in Austria. Please note that time and place is to be agreed on.
We accept Visa, Master Card and for European customers also American Express cards.
For customers choosing to pay via bank transfer, the total amount shall be paid to the following account:
IBAN: AT66 6000 0000 0241 7464, BIC (SWIFT): BAWAATWW, Payee's Name: OL-Shop, Payee's Country: Austria, Payee's Bank: BAWAG
Payments within the EU are free of charge when using IBAN and BIC/SWIFT.
Applicable bank transfer fees are borne by the customer.
We send the invoice together with the items. Registered customers may download a copy of their invoice in their account pages.
If the invoice amount has not been received within 30 days after the invoicing date, we send a payment reminder to the customer. We are entitled to charge reminder fees.
If the customer does not pay the invoice after reminders, we will transfer the call to a collection agency. Costs incurred shall be paid by the debtor.
Right of Withdrawal
EU customers have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Erich Simkovics, Lange Gasse 25, 1080 Wien, Österreich, Fax. +43 1 4401708, firstname.lastname@example.org) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us:
Dr. Heinrich Maier Strasse 46/5/5
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The right of withdrawal does not apply for sales between businesses or in the case of delivery of goods made to the customer's specification or in the case of delivery of audio or video recordings or software if the goods have been unsealed by the customer.
The items remain our property until full payment.
Please contact us before returning goods.
Indemnity claims for delay, the impossibility of performance, Breach of contractual and legal obligations, and duties of protection, negligence in contracting and non-contractual liability shall be excluded if the damage was not caused by willful negligence or misconduct on our part. Regardless of the legal reason, our liability is limited to the amount of the contract (invoice).
Place of Fulfillment and Jurisdiction
The place of fulfillment and jurisdiction is Vienna. Austrian law applies.
Lange Gasse 25/50
Telephone: +43 6643355592
VAT Registration Number: ATU12415304